- This event has passed.
Excellence in Customer Service
20 Mar, 2019
USD250.00
(Last Updated On: 19 Feb, 2019)
Quality management is a process of continuous improvement through which everyone strives to create and support an environment in which people are committed to serving and meeting the needs of customers.
Quality is conformance to standards that meet or exceed customer expectations. Today, our customers are more knowledgeable and demanding than ever; they know what they want and how they want it delivered.